Privacy Policy

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Your privacy matters to me and my business – Medium Gloria. This Privacy Policy explains how I collect, use, protect, and share personal information when you visit this website, schedule or purchase a service, communicate with me, or participate in a session.

This business is based in California and provides services to clients in California, throughout the United States, and internationally. I respect the privacy of all clients and seek to handle personal information responsibly and in accordance with applicable privacy laws.

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Information I Collect

Depending on how you interact with this website and my services, I may collect:

• Your name and contact information, including email address and phone number

• Appointment and scheduling information

• Billing and transaction information

• Information you voluntarily provide through forms, emails, questionnaires, or other communications

• Information you choose to share before, during, or after a session

• Website usage and technical information, such as IP address, browser type, device information, pages visited, and general website activity

I collect information that is reasonably necessary to schedule appointments, provide services, process payments, communicate with you, operate my business, and improve your experience.

Information Shared During Sessions

Mediumship, psychic, animal communication, and Reiki sessions can involve personal and meaningful conversations. You may choose to share information about yourself, your family, relationships, experiences, or other aspects of your life.

I treat information shared during sessions with care and respect and do not intentionally disclose the substance of your session to others, except as described in this Privacy Policy or when disclosure is required or permitted by law.

Sessions are not recorded unless you and I have expressly agreed to recording in advance.

Please avoid sharing highly sensitive personal information that is not necessary for the service you are requesting.

 

How I Use Your Information

I may use personal information to:

• Schedule, manage, and provide services

• Process payments and refunds

• Communicate with you about appointments and services

• Respond to questions and inquiries

• Send appointment confirmations and reminders

• Maintain appropriate business and financial records

• Improve my website, services, and client experience

• Send newsletters or promotional communications when you have chosen to receive them

• Protect the website and business against fraud, misuse, or unlawful activity

• Comply with applicable legal obligations

I do not sell or rent your personal information.

 

Website Platform — Wix

This website is hosted and operated using Wix. Wix may collect and process certain information about visitors and users in connection with providing website hosting, security, functionality, analytics, and other website services.

Information collected through Wix may include information you voluntarily submit as well as certain technical information about your device and interaction with the website.

Wix maintains its own privacy practices and may process information in accordance with its privacy policy. 

 

Appointment Scheduling — Acuity Scheduling

Appointments may be scheduled through Acuity Scheduling, a third-party appointment scheduling service operated by Squarespace.

When you schedule an appointment, Acuity may collect information such as your name, email address, telephone number, appointment details, responses to scheduling questions, and other information you voluntarily provide during the booking process.

Acuity uses this information to provide appointment scheduling, calendar management, reminders, and related services.

Your use of Acuity may also be subject to Acuity’s applicable terms and privacy practices.

 

Payment Processing — Stripe

Payments for services may be processed through Stripe, a third-party payment processing provider.

When you make a payment, Stripe may collect information necessary to process and secure the transaction, including your name, email address, billing information, payment method information, transaction details, and related information.

I do not store complete credit card numbers or security codes on my own systems.

Stripe’s handling of personal information is governed by its own privacy practices. 

 

Email Communications — Microsoft Outlook

I use Microsoft Outlook for business email and communications.

If you contact me by email, your email address, the content of your message, attachments, and related correspondence may be stored and processed through Microsoft services.

If you voluntarily subscribe to receive newsletters or promotional communications, I may use your email address to send those communications. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions provided in the communication or by contacting me directly.

Email is not completely risk-free. If you are sharing particularly sensitive information, please consider contacting me first to discuss a more appropriate method of communication.

Microsoft provides security and privacy controls for Outlook and Microsoft 365, including encryption features for qualifying accounts and services.

 

Cookies and Similar Technologies

This website may use cookies and similar technologies to:

• Operate and secure the website

• Remember preferences

• Understand website traffic and usage

• Improve website functionality and performance

• Support certain website features and services

Wix and other third-party services incorporated into the website may also use cookies or similar technologies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

 

International Clients

Because I provide services to clients around the world, personal information may be processed or stored in countries other than the country where you live.

Different countries may have different privacy laws and protections. By using this website or purchasing services, you understand that your information may be processed by third-party service providers in locations outside your country of residence, subject to their applicable privacy and security practices.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

 

California Privacy Rights

If you are a California resident and applicable California privacy laws apply to my business, you may have certain rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the right to:

• Know what categories of personal information are collected and how they are used

• Request access to certain personal information

• Request deletion of certain personal information

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Receive equal treatment for exercising applicable privacy rights

California privacy rights are subject to certain exceptions and limitations under applicable law.

I do not sell personal information for monetary consideration.

 

Notice at Collection

Where required by applicable California law, information collected through this website may fall into categories including:

• Identifiers: name, email address, telephone number, IP address, and similar identifiers

• Commercial information: services purchased, appointment information, and transaction history

• Internet or electronic activity: website interactions, browsing information, and device information

• Personal information voluntarily provided: information submitted through forms, emails, appointment scheduling, or communications

• Geolocation information: approximate location that may be derived from technical information such as an IP address

This information may be collected directly from you, automatically through your use of the website, or through third-party service providers.

The purposes for collecting this information include providing and administering services, processing payments, scheduling appointments, communicating with clients, maintaining business records, improving the website and services, preventing fraud and security issues, and complying with applicable laws.

Where required by California law, additional information will be provided at or before the point personal information is collected. California’s Attorney General explains that a Notice at Collection is generally provided at or before collection and describes the categories of information collected and the purposes for which they are used.

 

Exercising Privacy Rights

If applicable law gives you privacy rights, you may submit a request by contacting me through the contact information provided on this website.

I may need to verify your identity before fulfilling certain requests in order to protect your personal information.

I will respond to verified requests within the time period required by applicable law.

 

Data Retention

Personal information is retained for as long as reasonably necessary to:

• Provide services

• Maintain appropriate business and financial records

• Communicate with clients

• Resolve disputes

• Prevent fraud or misuse

• Comply with legal obligations

• Fulfill the purposes described in this Privacy Policy

When information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of, subject to applicable legal and recordkeeping requirements.

 

Security

Reasonable administrative, technical, and organizational measures are used to help protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, email system, or method of storing information can be guaranteed to be completely secure.

 

Children’s Privacy

This website and its services are intended for adults and are not directed toward children under 18.

I do not knowingly collect personal information from children under 18. If I become aware that I have collected personal information from a child under 18, I will take reasonable steps to delete it.

 

Links to Other Websites

This website may contain links to third-party websites or services. I am not responsible for the privacy practices, content, or security of websites that I do not operate.

I encourage you to review the privacy policy of any third-party website you visit.

 

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to my business, website, services, third-party providers, or applicable privacy laws.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be updated.

 

Contact

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact me using the contact information provided on this website.

 

Thank you for trusting me with your time, your stories, and your personal information. I am committed to treating that trust with care and respect.